Install the free Basic Edition of HTTPWatch (or use an equivalent network Tracing tool).Install Netmon 3.4 (or use an equivalent network tracing tool).Install tools for gathering and recording information:.Write down the steps that cause the performance problem to happen so you're ready when it comes time to test.This computer will be used during troubleshooting. Find a client computer that can reproduce the performance problem.If you have a performance problem right now, and you need to do data collection, you can start using this plan right away. This action plan contains two parts a preparation phase, and a logging phase. Sample performance troubleshooting action plan If you're new to network performance and want to make a long term plan to monitor performance between your client machines and Office 365, take a look at Office 365 performance tuning and troubleshooting - Admin and IT Pro. Some top issues are also included in this article. This article is actually a sample action plan that you can use to capture valuable data about your performance issue as it's happening. Do you need to know the steps to take to identify and fix lags, hangs, and slow performance between SharePoint Online, OneDrive for Business, Exchange Online, or Skype for Business Online, and your client computer? Before you call support, this article can help you troubleshoot Office 365 performance issues and even fix some of the most common issues.
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